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Report a Security vunerability
Have you identified a security vulnerability on one or more of our devices? Please report it to [email protected]
How to report
Registered address
FairPhone, Inc., 251 Little Falls Drive, Wilmington, DE 19808
Mailing address
Three First National Plaza 70 West Madison Street, Suite 5750 Chicago, IL 60602.
Please note that these locations cannot be visited in person. Our repair centers are also not located at any of these addresses.
If you have any questions or return or repair requests, please contact customer support via
us.support.fairphone.com.
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Reporting
How to report a security vulnerability
If you have identified a security vulnerability on one or more of our devices, please report it to [email protected] and provide us with the following information:Vulnerability details
- Product name affected.
- Software version(s) affected.
- Steps to reproduce the issue.
Extra details
- A PoC (Proof of Concept) or exploit, if available.
- Workaround found, if applicable.
- Disclosure plans, if any.
Keep in mind
- During the investigation and resolution phase, it is recommended not to disclose any information about the vulnerability and/or exploits connected to it, to avoid third parties using the security issue for malicious purposes.
- We will acknowledge receipt of your product security or vulnerability report within 7 days. We will provide status updates on the investigation and its resolution at least once per week.