Warranty
Get started registering your extended warranty and learn about how our warranties work. For more detailed information, visit our Legal section.
LEARN MOREIf you experience any manufacturing defects with any of our products (hey, it happens sometimes), you’re covered by our standard one or two year warranty depending on the product. However, it’s also our goal to inspire others to go above and beyond for people and planet, and make products that last as long as possible. This is why we are offering complimentary warranty extensions for some of our products, as described below.
To find out more about your rights under our warranties, please head to our Legal Hub where you will find the binding documents applicable to you.
The present page is only meant to provide you with a quick summary of Fairphone’s warranties and guide you through the registration steps for your extended warranty. The information provided here is therefore not legally binding. Should any discrepancy arise between the information on this page and the official warranty documentation provided on our Legal Hub, the latter is binding.
Contents
Extended Warranty
Our devices are usually covered by a standard two-year warranty. But at Fairphone we go the extra mile by offering complementary warranty extensions. The exact length of Extended Warranty depends on the device and the date of purchase. Learn more here.
When will my Extended Warranty expire?
The total Extended Warranty period depends on when you purchased your Fairphone.
Below, you can find examples of the total Extended Warranty period for relevant Fairphone products.
The Fairphone (Gen 6+)
(2 years standard warranty + 3 years
extended warranty*)
*Excluding the smartphone’s battery.
(2 years standard + 14 months of
extended warranty)
Fairbuds XL (except battery)
(3 years standard, extension not applicable)
Fairbuds (except battery)
(2 years standard, extension not applicable)
Standard Warranty
Whether it’s one of our smartphones, an accessory or spare part, you will be covered by our standard two-year warranty, starting from the date of purchase or delivery, depending on your circumstances. You can find all relevant information at our Legal Hub.
Remember to keep your receipt or a proof of purchase. You will always be asked for this if you ever need to make a warranty claim in the future.
Claiming your warranty
If you need to make a warranty claim, you should always approach the company you originally purchased the device from. The costs for any repairs, replacements and shipping, if applicable, will be arranged by that company.
- Purchased from Fairphone’s website: That’s easy! You are in the right place and you should start a conversation with us directly.
Not directly via Fairphone
- Purchased from a reseller: It’s the resellers’ responsibility to help you further, so we would appreciate you contacting them if you have any issues.
- Second-hand or gifts: Ideally, you should contact the company from where the product was originally purchased. Keep in mind, you continue to benefit from the legal warranty even if you purchased second hand, as long as you have the original proof of purchase handed down to you. Proofs of purchase offered by second-hand platforms are not accepted. So if the original seller got their Fairphone from our webshop, but you only get a proof of purchase from eBay, this won’t do.
Troubleshooting and DIY repairs
We’re serious about our claim: Yours to open, yours to keep. Unlike other brands, we encourage you to repair, improve or upgrade your Fairphone yourself. So, DIY repairs for your Fairphone won’t necessarily void your warranty. You can always double-check here.
We’re here to help any way we can with useful guides, troubleshooting tools, and affordable spare parts available on our website.
Binding Terms and Conditions
Keep in mind, what is shown on this page is only meant as a helpful summary of our warranties and is not legally binding. For further information, please head to our Legal Hub and find the warranty documentation applicable to you.